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At DigiGround we know that our success is grounded in our outstanding service to our customers with the most qualified, dedicated candidates available. If you meet this description, we want to talk to you.
We specialize in IT Security Auditing and Managed Services. While most of our work is done throughout the United States we are in search of an Onsite Technician in the Albuquerque, NM area.
Technician will perform desktop computer Break/Fix support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers. The technician will perform problem resolution activities on both desktop and networking issues. The technician will complete all assigned service calls with professionalism and technical expertise and ensure that quality and service level goals are achieved in a timely manner. Finally the technician, will completes all administrative duties correctly and promptly.
Duties and Responsibilities:
- Provides quality customer service and support for designated equipment. Escalates problems to appropriate next level of support when necessary.
- Monitors assigned service calls to ensure timely completion. Ensures all time reporting, expense reporting, and other required reports are accurate and submitted on time. Meets or exceeds various service levels as established by assignment (calls per day, ETAs, on-time response, administrative call closure, customer satisfaction.)
- Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers.
Required Skills and Abilities:
- As an Engineer/Technician you will be required to have exceptional skills in the following areas:
- Minimum of four (4) years direct PC and Laptop Hardware Service experience.
- Client Certifications a Plus.
- Security+, Network+, CompTIA or equivalent required.
- Proficiency in desktop support including administration of Windows 9x, 2000 and XP
- Proficiency in server support including administration of Windows NT, 2000 and 2003
- Proficiency in Anti-spyware and Anti-virus software
- Proficiency in TCP/IP networking, DNS, DHCP, VPN, RDP, and Active Directory administration.
- Proficiency in aspects of wireless networking, WEP, WPA as well as deployment and signal testing practices.
- Network / Telco cabling and termination. Basic voice and data cabling installation in commercial settings.
- Evaluation and installation of primary and peripheral computer and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, 66 block patch voice termination panels, multi-port data termination panels.
- Good written and oral communications skills with clients and management. Good people skills.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
- Good punctuality is important. Ability to work with deadlines and complete tasks on-time.
- Reliable transportation
To Apply:
Please send a cover letter with details about how you would be a good candidate along with a resume to:
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